@article{acentroidbasedframeworkfortextclassifica,
  title = {A centroid based framework for text classification in itsm environments},
  author = {Hossein Mohanna and Ali Ait-Bachir},
  year = {2025},
  eprint = {2511.20667},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2511.20667},
}