@article{acustomerjourneyinthelandofozleveragingt,
  title = {A Customer Journey in the Land of Oz: Leveraging the Wizard of Oz Technique to Model Emotions in Customer Service Interactions},
  author = {Sofie Labat and Thomas Demeester and Véronique Hoste},
  year = {2025},
  eprint = {2511.21909},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2511.21909},
}