@inproceedings{adeeplearningsystemforsentimentanalysis,
  title = {A Deep Learning System for Sentiment Analysis of Service Calls},
  author = {Yanan Jia and Sony SungChu},
  year = {2020},
  booktitle = {WS 2020 7},
  eprint = {2004.10320},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2004.10320v1},
}