@article{anonparametriccontextualbanditwitharm,
  title = {A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing},
  author = {Ruofeng Wen and Wenjun Zeng and Yi Liu},
  year = {2022},
  eprint = {2209.05278},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2209.05278v1},
}