@inproceedings{apractical2stepapproachtoassist,
  title = {A Practical 2-step Approach to Assist Enterprise Question-Answering Live Chat},
  author = {Ling-Yen Liao and Tarec Fares},
  year = {2021},
  booktitle = {SIGDIAL (ACL) 2021 7},
  url = {https://aclanthology.org/2021.sigdial-1.48},
}