@inproceedings{aroleselectedsharingnetworkforjoint,
  title = {A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis},
  author = {Jiawei Liu and Kaisong Song and Yangyang Kang and Guoxiu He and Zhuoren Jiang and Changlong Sun and Wei Lu and Xiaozhong Liu},
  year = {2021},
  booktitle = {EMNLP 2021 11},
  eprint = {2109.08412},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2109.08412v1},
}