@inproceedings{ascalableframeworkforlearningfrom,
  title = {A scalable framework for learning from implicit user feedback to improve natural language understanding in large-scale conversational AI systems},
  author = {Sunghyun Park and Han Li and Ameen Patel and Sidharth Mudgal and Sungjin Lee and Young-Bum Kim and Spyros Matsoukas and Ruhi Sarikaya},
  year = {2020},
  booktitle = {EMNLP 2021 11},
  eprint = {2010.12251},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2010.12251v2},
}