@article{atopicalapproachtocapturingcustomer,
  title = {A Topical Approach to Capturing Customer Insight In Social Media},
  author = {Miguel Palencia-Olivar},
  year = {2023},
  eprint = {2307.11775},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2307.11775v1},
}