@article{aibasedclassificationofcustomersupport,
  title = {AI-based Classification of Customer Support Tickets: State of the Art and Implementation with AutoML},
  author = {Mario Truss and Stephan Boehm},
  year = {2024},
  eprint = {2406.01789},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2406.01789v1},
}