@article{aichatbotsversushumanhealthcareprofessio,
  title = {AI chatbots versus human healthcare professionals: a systematic review and meta-analysis of empathy in patient care},
  author = {Alastair Howcroft and Amber Bennett-Weston and Ahmad Khan and Joseff Griffiths and Simon Gay and Jeremy Howick},
  year = {2026},
  eprint = {2602.05628},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2602.05628},
}