@article{aihealthcarechatbotsasinformationinfrast,
  title = {AI Healthcare Chatbots as Information Infrastructure: A Large-Scale Study of User-Reported Breakdowns},
  author = {Muhammad Hassan and Ramazan Yener and Ece Gumusel and Masooda Bashir},
  year = {2026},
  eprint = {2606.27302},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2606.27302},
}