@article{airportservicequalityperceptionandflight,
  title = {Airport service quality perception and flight delays: examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys},
  author = {Alessandro V. M. Oliveira and Bruno F. Oliveira and Moises D. Vassallo},
  year = {2024},
  eprint = {2401.02139},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2401.02139v1},
}