@article{analyzinghpcsupportticketsexperienceand,
  title = {Analyzing HPC Support Tickets: Experience and Recommendations},
  author = {Alexandra DeLucia and Elisabeth Moore},
  year = {2020},
  eprint = {2010.04321},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2010.04321v1},
}