@inproceedings{arethetoolsuptothetaskanevaluationof,
  title = {Are the Tools up to the Task? an Evaluation of Commercial Dialog Tools in Developing Conversational Enterprise-grade Dialog Systems},
  author = {Marie Meteer and Meghan Hickey and Carmi Rothberg and David Nahamoo and Ellen Eide Kislal},
  year = {2019},
  booktitle = {NAACL 2019 6},
  url = {https://aclanthology.org/N19-2014},
}