@article{askmeanythinghowcomcastusesllmsto,
  title = {"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time},
  author = {Scott Rome and Tianwen Chen and Raphael Tang and Luwei Zhou and Ferhan Ture},
  year = {2024},
  eprint = {2405.00801},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2405.00801v2},
}