@article{bankingonfeedbacktextanalysisofmobile,
  title = {Banking on Feedback: Text Analysis of Mobile Banking iOS and Google App Reviews},
  author = {Yekta Amirkhalili and Ho Yi Wong},
  year = {2025},
  eprint = {2503.11861},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2503.11861v1},
}