@article{benchmarkingandlearningrealworldcustomer,
  title = {Benchmarking and Learning Real-World Customer Service Dialogue},
  author = {Tianhong Gao and Jundong Shen and Jiapeng Wang and Bei Shi and Ying Ju and Junfeng Yao and Huiyu Yu},
  year = {2025},
  eprint = {2510.22143},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2510.22143},
}