@article{beyondivrtouchtonescustomerintentrouting,
  title = {Beyond IVR Touch-Tones: Customer Intent Routing using LLMs},
  author = {Sergio Rojas-Galeano},
  year = {2025},
  eprint = {2510.21715},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2510.21715},
}