@article{buildingcustomersupportaiagentsat100muse,
  title = {Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework},
  author = {Aman Gupta and Kevin Rossell and Edesio Alcobaça and Jose Chrystian Lima Pacheco and Carolina Baptista de Lima and Shao Tang and Luiz Paulo Rabachini and Luis Moneda and Herbert Fei and Daniel Silva and Rohan Ramanath},
  year = {2026},
  eprint = {2606.08867},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2606.08867},
}