@article{casestudiesonusingnaturallanguage,
  title = {Case Studies on using Natural Language Processing Techniques in Customer Relationship Management Software},
  author = {Şükrü Ozan},
  year = {2021},
  eprint = {2106.05160},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2106.05160v1},
}