@article{chatbotbasedsolutionforsupporting,
  title = {Chatbot Based Solution for Supporting Software Incident Management Process},
  author = {Nagib Sabbag Filho and Rogerio Rossi},
  year = {2022},
  eprint = {2201.08167},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2201.08167v1},
}