@article{chatbotsasconversationalhealthcare,
  title = {Chatbots as conversational healthcare services},
  author = {Mlađan Jovanović and Marcos Baez and Fabio Casati},
  year = {2020},
  eprint = {2011.03969},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2011.03969v1},
}