@inproceedings{classifyingemotionsincustomersupport,
  title = {Classifying Emotions in Customer Support Dialogues in Social Media},
  author = {Jonathan Herzig and Guy Feigenblat and Michal Shmueli-Scheuer and David Konopnicki and Anat Rafaeli and Daniel Altman and David Spivak},
  year = {2016},
  booktitle = {WS 2016 9},
  url = {https://aclanthology.org/W16-3609},
}