@article{cognitivesystemtoachievehumanlevel,
  title = {Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets},
  author = {Atri Mandal and Nikhil Malhotra and Shivali Agarwal and Anupama Ray and Giriprasad Sridhara},
  year = {2018},
  eprint = {1808.02636},
  archivePrefix = {arXiv},
  url = {http://arxiv.org/abs/1808.02636v2},
}