@inproceedings{conversationaldocumentpredictiontoassist,
  title = {Conversational Document Prediction to Assist Customer Care Agents},
  author = {Jatin Ganhotra and Haggai Roitman and Doron Cohen and Nathaniel Mills and Chulaka Gunasekara and Yosi Mass and Sachindra Joshi and Luis Lastras and David Konopnicki},
  year = {2020},
  booktitle = {EMNLP 2020 11},
  eprint = {2010.02305},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2010.02305v1},
}