@article{corporateitsupporthelpdeskprocesshybrid,
  title = {Corporate IT-support Help-Desk Process Hybrid-Automation Solution with Machine Learning Approach},
  author = {Kuruparan Shanmugalingam and Nisal Chandrasekara and Calvin Hindle and Gihan Fernando and Chanaka Gunawardhana},
  year = {2019},
  eprint = {1909.09018},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/1909.09018v1},
}