@article{counterfactualfairnessevaluationofllmbas,
  title = {Counterfactual Fairness Evaluation of LLM-Based Contact Center Agent Quality Assurance System},
  author = {Kawin Mayilvaghanan and Siddhant Gupta and Ayush Kumar},
  year = {2026},
  eprint = {2602.14970},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2602.14970},
}