@inproceedings{courteouslyyoursinducingcourteousbehavio,
  title = {Courteously Yours: Inducing courteous behavior in Customer Care responses using Reinforced Pointer Generator Network},
  author = {Hitesh Golchha and Mauajama Firdaus and Asif Ekbal and Pushpak Bhattacharyya},
  year = {2019},
  booktitle = {NAACL 2019 6},
  url = {https://aclanthology.org/N19-1091},
}