@article{crmarenaunderstandingthecapacityofllm,
  title = {CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments},
  author = {Kung-Hsiang Huang and Akshara Prabhakar and Sidharth Dhawan and Yixin Mao and Huan Wang and Silvio Savarese and Caiming Xiong and Philippe Laban and Chien-Sheng Wu},
  year = {2024},
  eprint = {2411.02305},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2411.02305v1},
}