@inproceedings{csbertapretrainedmodelforcustomer,
  title = {CS-BERT: a pretrained model for customer service dialogues},
  author = {Peiyao Wang and Joyce Fang and Julia Reinspach},
  year = {2021},
  booktitle = {EMNLP (NLP4ConvAI) 2021 11},
  url = {https://aclanthology.org/2021.nlp4convai-1.13},
}