@article{customerservicerepresentativesperception,
  title = {Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center},
  author = {Kai Qin and Kexin Du and Yimeng Chen and Yueyan Liu and Jie Cai and Zhiqiang Nie and Nan Gao and Guohui Wei and Shengzhu Wang and Chun Yu},
  year = {2025},
  eprint = {2507.00513},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2507.00513},
}