@inproceedings{detectingegregiousconversationsbetween,
  title = {Detecting Egregious Conversations between Customers and Virtual Agents},
  author = {Tommy Sandbank and Michal Shmueli-Scheuer and Jonathan Herzig and David Konopnicki and John Richards and David Piorkowski},
  year = {2017},
  booktitle = {NAACL 2018 6},
  eprint = {1711.05780},
  archivePrefix = {arXiv},
  url = {http://arxiv.org/abs/1711.05780v2},
}