@article{efficientsupportticketresolutionusing,
  title = {Efficient support ticket resolution using Knowledge Graphs},
  author = {Sherwin Varghese and James Tian},
  year = {2024},
  eprint = {2501.00461},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2501.00461v1},
}