@article{engagingusersthroughsocialmediainpublic,
  title = {Engaging Users through Social Media in Public Libraries},
  author = {Hongbo Zou and Hsuanwei Michelle Chen and Sharmistha Dey},
  year = {2020},
  eprint = {2003.04204},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2003.04204v2},
}