@article{entitylevelsentimentanalysisincontact,
  title = {Entity-level Sentiment Analysis in Contact Center Telephone Conversations},
  author = {Xue-Yong Fu and Cheng Chen and Md Tahmid Rahman Laskar and Shayna Gardiner and Pooja Hiranandani and Shashi Bhushan TN},
  year = {2022},
  eprint = {2210.13401},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2210.13401v2},
}