@article{erfchappycustomerswithemotionrecognition,
  title = {ERFC: Happy Customers with Emotion Recognition and Forecasting in Conversation in Call Centers},
  author = {Aditi Debsharma and Bhushan Jagyasi and Surajit Sen and Priyanka Pandey and Devicharith Dovari and Yuvaraj V. C and Rosalin Parida and Gopali Contractor},
  year = {2025},
  eprint = {2509.18175},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2509.18175},
}