@inproceedings{evaluationautomatiquedelasatisfaction,
  title = {Evaluation automatique de la satisfaction client \`a partir de conversations de type ``chat'' par r\'eseaux de neurones r\'ecurrents avec m\'ecanisme d'attention (Customer satisfaction prediction with attention-based RNNs from a chat contact center corpus)},
  author = {Jeremy Auguste and Delphine Charlet and G{\'e}raldine Damnati and Benoit Favre and Frederic Bechet},
  year = {2018},
  booktitle = {JEPTALNRECITAL 2018 5},
  url = {https://aclanthology.org/2018.jeptalnrecital-court.4},
}