@article{exploringconsumersresponsetotextbased,
  title = {Exploring consumers response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure},
  author = {Xusen Cheng and Ying Bao and Alex Zarifis and Wankun Gong and Jian Mou},
  year = {2024},
  eprint = {2401.12247},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2401.12247v1},
}