@article{exploringthepotentialoflargelanguage8,
  title = {Exploring the Potential of Large Language Models for Automation in Technical Customer Service},
  author = {Jochen Wulf and Juerg Meierhofer},
  year = {2024},
  eprint = {2405.09161},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2405.09161v2},
}