@inproceedings{fatalornotfindingerrorsthatleadto,
  title = {Fatal or not? Finding errors that lead to dialogue breakdowns in chat-oriented dialogue systems},
  author = {Ryuichiro Higashinaka and Masahiro Mizukami and Kotaro Funakoshi and Masahiro Araki and Hiroshi Tsukahara and Yuka Kobayashi},
  year = {2015},
  booktitle = {EMNLP 2015 9},
  url = {https://aclanthology.org/D15-1268},
}