@article{fectfactualityevaluationofinterpretiveai,
  title = {FECT: Factuality Evaluation of Interpretive AI-Generated Claims in Contact Center Conversation Transcripts},
  author = {Hagyeong Shin and Binoy Robin Dalal and Iwona Bialynicka-Birula and Navjot Matharu and Ryan Muir and Xingwei Yang and Samuel W. K. Wong},
  year = {2025},
  eprint = {2508.00889},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2508.00889},
}