@article{forecastinglivechatintentfrombrowsing,
  title = {Forecasting Live Chat Intent from Browsing History},
  author = {Se-eun Yoon and Ahmad Bin Rabiah and Zaid Alibadi and Surya Kallumadi and Julian McAuley},
  year = {2024},
  eprint = {2408.04668},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2408.04668v2},
}