@article{graphneuralnetworkstopredictcustomer,
  title = {Graph Neural Networks to Predict Customer Satisfaction Following Interactions with a Corporate Call Center},
  author = {Teja Kanchinadam and Zihang Meng and Joseph Bockhorst and Vikas Singh Kim and Glenn Fung},
  year = {2021},
  eprint = {2102.00420},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2102.00420v1},
}