@article{howmayihelpyoumodelingtwittercustomer,
  title = {"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts},
  author = {Shereen Oraby and Pritam Gundecha and Jalal Mahmud and Mansurul Bhuiyan and Rama Akkiraju},
  year = {2017},
  eprint = {1709.05413},
  archivePrefix = {arXiv},
  url = {http://arxiv.org/abs/1709.05413v1},
}