@article{hybridemotionrecognitionenhancingcustome,
  title = {Hybrid Emotion Recognition: Enhancing Customer Interactions Through Acoustic and Textual Analysis},
  author = {Sahan Hewage Wewelwala and T. G. D. K. Sumanathilaka},
  year = {2025},
  eprint = {2503.21927},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2503.21927v1},
}