@article{improvingcustomerexperienceincallcenters,
  title = {Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing},
  author = {S. Filippou and A. Tsiartas and P. Hadjineophytou and S. Christofides and K. Malialis and C. G. Panayiotou},
  year = {2023},
  eprint = {2305.08594},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2305.08594v2},
}