@article{improvingcustomerservicechatbotswith,
  title = {Improving Customer Service Chatbots with Attention-based Transfer Learning},
  author = {Jordan J. Bird},
  year = {2021},
  eprint = {2111.14621},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2111.14621v2},
}