@article{improvingitsupportbyenhancingincident,
  title = {Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis},
  author = {Atri Mandal and Shivali Agarwal and Nikhil Malhotra and Giriprasad Sridhara and Anupama Ray and Daivik Swarup},
  year = {2019},
  eprint = {1908.01351},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/1908.01351v1},
}