@article{lessonsfromrealworldreinforcement,
  title = {Lessons from Contextual Bandit Learning in a Customer Support Bot},
  author = {Nikos Karampatziakis and Sebastian Kochman and Jade Huang and Paul Mineiro and Kathy Osborne and Weizhu Chen},
  year = {2019},
  eprint = {1905.02219},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/1905.02219v2},
}