@article{linguisticelementsofengagingcustomer,
  title = {Linguistic Elements of Engaging Customer Service Discourse on Social Media},
  author = {Sonam Singh and Anthony Rios},
  year = {2022},
  eprint = {2212.12801},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2212.12801v1},
}